What payment methods do you accept?
We accept PayPal and Google checkout - please refer to our payments and returns section.
What happens after I place my order?
An order acknowledgment will be sent to the e-mail address that you supplied. We will process and post your order as soon as possible. Another e-mail will be sent once your parcel has been sent.
What if I do not receive an order confirmation?
Please send us an email at sales@thelemontub.co.uk and we will check our administration.
Can I cancel an order?
If your order has not yet been posted, you may request a cancellation by e-mail to sales@thelemontub.co.uk
Can I make changes to an order?
If your order has not yet been posted, you may request changes to your order by e-mail to sales@thelemontub.co.uk
Can I order over the phone if I don't want to use my credit card online?
For reasons of security we do not accept credit card payments over the phone.
Can I get a discount on a large quantity purchase?
Unfortunately we are unable to apply discounts to individuals as we have regular offers available on our site.
Where do you post to?
We ship anywhere within the United Kingdom. EU countries and Internationally please check on our delivery section.
Can my gift be returned or exchanged?
We do accept returns - please check our payments and returns section.
